better customer service, please
I went out shopping at Priceline today b/c I din't have any classes (tutes don't run during week one) and I know I'll be getting a heavy workload very soon so why not make use of my relatively free first week. Anyway I bought this buy-one-get-one-free product at a really good price b/c they were on sale. When I got to the checkout line, there was another lady in front of me who was a bit slow. The guy serving seemed a bit agitated. Bad day maybe. He grabbed my shopping basket (yea, grabbed), then scanned all my stuff and charged me for everything. No way was I going to pay all that when I didn't have to. So I questioned him about the special they had for the product and he said that the product with the lesser value is for free.
But the ad in the brochure and on the shelf said otherwise and I told him so. Had to tell him twice, no less, b/c he argued with me but in the end he gave in. He still gave me a bitchy comment saying something along the lines of "...because you think you're right...". What-ever. I dont think I was right, I know I was right. Such crappy customer service. If he doesn't know that the store products are on sale then he shouldn't be arguing with a customer.
Of course I didn't make a big deal out of it. I got charged the right amount in the end anyway.
I'd like to be able to say that I won't ever go back to that store again but unfortunately, it's the biggest store that's closest to me. More than likely, I'll be returning. Hopefully I won't get served by him again. Now I know why they usually have girls at the checkout and not guys.
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I've learnt quite a few things today:-
1) Customers are not always right, contrary to the saying
2) Guys normally suck at serving customers
3) If you want to die young, hang around in the city for as long as possible between 7am and 9pm
I had to meet the book seller in the city this evening b/c I wanted a book he had but he's at a different campus. So i walked around in the city for about 15 minutes to get to our meeting place and I think I must have breathed in the equivalent of the smoke from one cigarette (or close to it anyway). Which is why i'm convinced that the fastest way to die is to hang around in the city. If the smoke doesn't kill you then the carbon monoxide will. Even people who don't look like the type smoke. If just goes to show that you can't tell a smoker from a non-smoker by their appearance.
But the ad in the brochure and on the shelf said otherwise and I told him so. Had to tell him twice, no less, b/c he argued with me but in the end he gave in. He still gave me a bitchy comment saying something along the lines of "...because you think you're right...". What-ever. I dont think I was right, I know I was right. Such crappy customer service. If he doesn't know that the store products are on sale then he shouldn't be arguing with a customer.
Of course I didn't make a big deal out of it. I got charged the right amount in the end anyway.
I'd like to be able to say that I won't ever go back to that store again but unfortunately, it's the biggest store that's closest to me. More than likely, I'll be returning. Hopefully I won't get served by him again. Now I know why they usually have girls at the checkout and not guys.
-----------------------------------------------------------------
I've learnt quite a few things today:-
1) Customers are not always right, contrary to the saying
2) Guys normally suck at serving customers
3) If you want to die young, hang around in the city for as long as possible between 7am and 9pm
I had to meet the book seller in the city this evening b/c I wanted a book he had but he's at a different campus. So i walked around in the city for about 15 minutes to get to our meeting place and I think I must have breathed in the equivalent of the smoke from one cigarette (or close to it anyway). Which is why i'm convinced that the fastest way to die is to hang around in the city. If the smoke doesn't kill you then the carbon monoxide will. Even people who don't look like the type smoke. If just goes to show that you can't tell a smoker from a non-smoker by their appearance.
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